To ensure your return or exchange can be processed smoothly, please confirm the following:

• The request is made within 14 days of delivery
  
• The item is unworn, unused, and in its original condition
  
• You have a valid order number or receipt
  
• All original packaging (box, pouch, care card) is included
• Overseas customers (outside Singapore) are eligible for returns only - exchanges are not available due to customs and logistics limitations

If you’d like to switch to a different size, colour, or design:

• Exchanges follow the same 14-day window.
  
• Once your return is received and inspected, we’ll send your replacement right away.
  
• If the replacement item costs more, you can complete the top-up via a secure payment link.
  
• If it costs less, the difference will be issued as store credit.
  

All exchange values are based on the original purchase price.
Discounts applied during your purchase remain valid; however, new promotions at the time of exchange won’t apply.

Prefer a refund or store credit instead?

• Refunds to the original payment method will have a 25% restocking fee.
  
• Refunds as store credit are free of charge.
  
• Returns must be unused, in perfect condition, and include all original packaging.
  
• We are not responsible for items lost or damaged during return shipping.
  

Once received and inspected, your refund or store credit will be processed within 5–7 business days.

• If you’ve received the wrong item or one that’s faulty, please contact us at hello@acaciajewellery.co within 72 hours of delivery with clear photos.
  
• We’ll make it right immediately. Replacements and shipping costs will be fully covered by us.